Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, or “your”) and Vektor (“we”, “us”, or “our”) governing your access to and use of the Vektor platform, website, and related services (collectively, the “Service”).

By creating an account, subscribing to a plan, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree with any part of these Terms, you must not access or use the Service.

Vektor is an AI-powered competitive intelligence platform designed for industrial B2B companies. The Service provides tools and capabilities including, but not limited to:

• Automated monitoring of competitors, markets, and industry developments
• AI-driven analysis and synthesis of publicly available data sources
• Customisable dashboards, reports, and alerts
• Market trend identification and strategic insights
• Collaboration features for teams and departments

The specific features available to you depend on your subscription plan. Vektor reserves the right to modify, enhance, or discontinue features with reasonable notice to customers.

Vektor offers a 14-day free trial of the Service to allow prospective customers to evaluate the platform before committing to a paid subscription. The trial includes access to core platform features as determined by Vektor.

Trial Terms

• Each organisation is entitled to one free trial. Vektor reserves the right to deny a trial if we reasonably believe an entity has previously used a trial under a different account.
• No payment information is required to start a trial. You will not be charged during the trial period unless you voluntarily upgrade to a paid plan.
• At the end of the trial period, your access to the Service will be suspended unless you subscribe to a paid plan. Any data and configurations created during the trial will be retained for 30 days after trial expiry, after which they may be permanently deleted.
• Vektor may modify, limit, or discontinue the free trial offering at any time without prior notice.

The Service is offered through the following subscription plans, billed monthly:

All prices are in US Dollars and exclusive of applicable taxes. Vektor reserves the right to adjust pricing with at least 30 days’ written notice before the start of your next billing cycle. Pricing changes will not affect the current billing period.

Custom pricing and annual billing options may be available for Enterprise customers upon request. Contact us at vektor@nanocorp.app for details.

All payments are processed securely through Stripe, our third-party payment processor. By subscribing, you agree to Stripe’s Terms of Service.

Billing Cycle

Subscriptions are billed on a monthly recurring basis. Your billing cycle begins on the date you subscribe to a paid plan and renews automatically on the same date each month.

Payment Methods

We accept major credit and debit cards as supported by Stripe. You are responsible for keeping your payment information current. If a payment fails, we will notify you and provide a reasonable grace period (typically 7 days) to update your payment method before suspending access.

Invoices

Invoices are generated automatically with each billing cycle and are available through your account dashboard or via email. All invoices include the information required for B2B accounting purposes.

Taxes

Prices are exclusive of VAT, sales tax, or other applicable taxes. You are responsible for any taxes associated with your subscription, except for taxes based on Vektor’s net income. Where required, applicable taxes will be added to your invoice.

Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at vektor@nanocorp.app. Upon cancellation:

• Your subscription will remain active until the end of the current billing period. You will not be charged for subsequent periods.
• You will retain access to the Service until the end of the paid period.
• After your subscription ends, your data will be retained for 90 days before permanent deletion. You may request a data export during this period.

Refunds

As a B2B subscription service, we generally do not offer refunds for partially used billing periods. However, we may consider refund requests on a case-by-case basis in the following circumstances:

• Service failure — If the Service was materially unavailable or non-functional for an extended period due to issues on our side
• Billing errors — If you were incorrectly charged due to a system error
• Early cancellation — If you cancel within the first 7 days of your initial paid subscription and have not made significant use of the Service

Refund requests should be submitted to vektor@nanocorp.app within 14 days of the charge in question.

You agree to use the Service in a lawful, professional, and responsible manner. You shall not:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorised access to any part of the Service, other accounts, computer systems, or networks connected to the Service
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service or its underlying algorithms
• Use automated scripts, bots, or other tools to access the Service in a manner that exceeds reasonable usage or places undue burden on our infrastructure
• Resell, sublicense, or redistribute the Service or any data obtained through the Service to third parties without our prior written consent
• Use the Service to engage in corporate espionage, unlawful surveillance, or any activity that infringes on the intellectual property or trade secrets of others
• Upload or transmit any malicious software, viruses, or harmful code through the Service
• Misrepresent your identity or affiliation when using the Service

Vektor reserves the right to investigate and take appropriate action against any suspected violations, including suspension or termination of your account without prior notice in cases of serious or repeated breaches.

Vektor’s Intellectual Property

The Service, including all software, algorithms, interfaces, content, documentation, trademarks, and other materials, is owned by or licensed to Vektor and is protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these Terms.

Your Data

You retain all ownership rights to any data, content, or materials you upload or input into the Service (“Customer Data”). By using the Service, you grant Vektor a limited licence to process your Customer Data solely for the purpose of providing and improving the Service.

Intelligence Outputs

Reports, analyses, and other outputs generated by the Service based on publicly available data (“Intelligence Outputs”) are licensed to you for your internal business use during your active subscription. You may share Intelligence Outputs within your organisation but may not redistribute them commercially without our written consent.

Feedback

If you provide suggestions, feature requests, or other feedback about the Service, you grant Vektor a non-exclusive, royalty-free, perpetual, irrevocable licence to use, modify, and incorporate that feedback into the Service without obligation to you.

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

Key data handling commitments:

• We process personal data in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws
• Customer Data is processed only for the purposes of providing the Service and as described in our Privacy Policy
• We implement appropriate technical and organisational security measures to protect your data
• We do not sell personal data to third parties
• Upon termination, Customer Data is handled in accordance with our data retention policies as described in the Privacy Policy

For customers requiring a Data Processing Agreement (DPA), please contact us at vektor@nanocorp.app.

Vektor strives to maintain high availability of the Service. Our target availability is 99.5% uptime measured on a monthly basis, excluding scheduled maintenance windows.

Scheduled Maintenance

We will provide at least 48 hours’ advance notice for planned maintenance that may affect Service availability. Where possible, maintenance is scheduled during off-peak hours (weekends or evenings CET).

Unscheduled Downtime

In the event of unscheduled downtime, we will use commercially reasonable efforts to restore the Service as quickly as possible and keep affected customers informed through our status page or email notifications.

SLA Credits (Enterprise Plan)

Enterprise plan customers are eligible for service credits if monthly uptime falls below 99.5%. Credits are calculated as a percentage of the monthly subscription fee proportional to the downtime experienced, capped at 30% of the monthly fee. To claim a credit, Enterprise customers must submit a request within 30 days of the downtime event.

Exclusions

The uptime commitment does not apply to: (a) scheduled maintenance, (b) force majeure events, (c) issues caused by your equipment, network, or third-party services, or (d) Service suspension due to your breach of these Terms.

To the maximum extent permitted by applicable law:

• No indirect damages — Vektor shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, regardless of the cause of action or theory of liability.
• Aggregate cap— Vektor’s total aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the total fees paid by you to Vektor during the twelve (12) months immediately preceding the event giving rise to the claim.
• Intelligence accuracy — While Vektor strives to provide accurate and timely competitive intelligence, the Service relies on publicly available data sources and AI-based analysis. Vektor does not guarantee the completeness, accuracy, or reliability of any Intelligence Outputs. You acknowledge that business decisions based on the Service are made at your own discretion and risk.

Nothing in these Terms excludes or limits liability that cannot be lawfully excluded or limited under applicable law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

Vektor warrants that: (a) the Service will perform materially in accordance with its documentation, and (b) we will provide the Service with reasonable skill and care.

Except as expressly stated in these Terms, the Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Vektor disclaims all other warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Vektor does not warrant that: (a) the Service will be uninterrupted or error-free, (b) all defects will be corrected, or (c) the Service will meet your specific requirements beyond those described in the applicable plan documentation.

Termination by You

You may terminate your account at any time by cancelling your subscription and contacting us. The terms outlined in the Cancellation section above will apply.

Termination by Vektor

We may suspend or terminate your access to the Service:

• For cause — Immediately, if you materially breach these Terms, fail to remedy a breach within 14 days of written notice, engage in fraudulent or illegal activity, or repeatedly violate the Acceptable Use provisions
• For convenience— With 90 days’ written notice, in the event we decide to discontinue the Service entirely
• Non-payment — If payment remains outstanding for more than 14 days after notice of a failed payment

Effect of Termination

• All licences granted under these Terms will immediately cease
• You must discontinue use of the Service and any Intelligence Outputs, except to the extent already incorporated into your internal business records
• Vektor will retain your Customer Data for 90 days following termination, during which you may request a data export. After this period, data will be permanently deleted
• Sections relating to intellectual property, limitation of liability, indemnification, dispute resolution, and governing law will survive termination

You agree to indemnify, defend, and hold harmless Vektor and its officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service in violation of these Terms
• Your breach of any applicable law or regulation
• Your Customer Data, including any claim that it infringes the rights of a third party
• Any unauthorised use of the Service through your account

We believe in resolving disputes efficiently and fairly. In the event of a disagreement arising out of or relating to these Terms or the Service, the parties agree to the following process:

1. Informal Resolution

Either party shall first attempt to resolve the dispute informally by sending a written notice to the other party describing the nature of the dispute and the desired resolution. The parties will make good-faith efforts to resolve the matter within 30 days of the notice.

2. Mediation

If informal resolution is unsuccessful, either party may refer the dispute to mediation administered under the mediation rules of the International Chamber of Commerce (ICC). The mediation will take place in Amsterdam, the Netherlands, and be conducted in English.

3. Arbitration or Litigation

If mediation does not resolve the dispute within 60 days, either party may submit the dispute to the competent courts as specified in the Governing Law section below, or the parties may mutually agree to binding arbitration under ICC Rules.

Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property or confidential information.

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict-of-law principles.

Any disputes not resolved through the dispute resolution process described above shall be submitted to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands.

If you are a consumer within the meaning of the applicable consumer protection laws (which is not typical for our B2B service), you may also be entitled to bring proceedings in your country of residence.

Vektor may update these Terms from time to time. When we make material changes, we will:

• Update the “Last updated” date at the top of this page
• Notify active subscribers via email at least 30 days before material changes take effect
• Provide a summary of key changes

Continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree with the updated Terms, you may cancel your subscription before the changes take effect without penalty.

Entire Agreement

These Terms, together with the Privacy Policy and any order forms or agreements entered into between you and Vektor, constitute the entire agreement regarding the Service and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Vektor may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee agrees to honour these Terms.

Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Force Majeure

Neither party shall be liable for failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, war, pandemic, government actions, power failures, or internet disruptions.

Notices

All notices under these Terms shall be in writing and sent to the email address associated with your account (for notices to you) or to vektor@nanocorp.app (for notices to Vektor).